Delete your adwizr account
adwizr, operated by Zenara Technologies Private Limited · SEBI Registered Non-Individual Investment Adviser INA000022774 · Last updated 13 July 2026
You can permanently delete your adwizr account and personal data. Here is exactly how.
Why you must be signed in. Deleting an adwizr account destroys a real financial plan and closes a regulated investment account. So we only accept a deletion request from someone who can prove the account is theirs — from inside the app while signed in, or through a verified email request if you no longer have the app. We will never delete an account merely because someone typed a mobile number into a web page.
1. In the app — the fastest way
- Open the adwizr app and sign in.
- Tap your profile avatar at the top-right of the Home screen.
Or open the ☰ menu at the top-left and tap your name at the top of the menu. - You are now on the Account screen.
- Scroll to the bottom and tap Delete Account.
- Read what will be erased and what we must keep by law. Note any warnings about active SIPs or unsettled orders.
- Tap Delete my account. The screen states the exact date your data is erased before you tap; nothing is erased before that date, and Go back sits beside the button if you change your mind.
The same screen is also reachable from Account → Account & Data Deletion, or from Account → Privacy Policy → Delete My Account.
2. If you no longer have the app installed
You do not need to reinstall it. Email privacy@zenaratechnologies.com with the subject “Account deletion request”, and include:
- the mobile number registered on your adwizr account, and
- your full name as registered.
Send it from the email address on your account if you can. We will verify that the account is yours before doing anything; if we cannot verify it, we will tell you, and we will not proceed. Once verified, we begin the same 30-day process described below and confirm to you in writing.
Never send us your PAN, Aadhaar, bank account number, passwords or OTPs by email. We will not ask for them, and we do not need them to process a deletion.
3. Before you delete — please read
Deleting your adwizr account closes your account with us. It does not unwind your investments.
- Cancel any active SIPs first. A SIP is backed by a NACH mandate on your bank account, registered with BSE — not with us. If you delete while a SIP is live, the mandate can keep debiting your bank every month, and you will no longer have an adwizr account through which to stop it.
- Let in-flight orders settle, so no transaction is left in an unknown state.
- Your investments are not sold. Units you own remain yours, held at the exchange and the registrars (CAMS, KFintech). You will need to manage them elsewhere afterwards.
- Export your data first if you want a copy — Account → Export My Data. After erasure nothing can be recovered.
4. What happens next
| When | What happens |
|---|---|
| Day 0 | You confirm. Nothing is erased yet. |
| Days 0–30 | Grace period. Your account works normally, and you may cancel at any time by signing in and choosing Cancel deletion. |
| Day 30 | Your personal data is permanently erased, normally within 24 hours of the grace period ending. |
| After | Irreversible. Your mobile number is released, so you may register again — as a brand-new account, with none of the previous data. |
5. What is erased, and what we must keep
Erased: your profile; your planning inputs (goals, income, expenses, assets, liabilities, insurance); your family members’ data; Account Aggregator bank and investment data; your portfolio holdings and performance history; notifications and preferences; and your generated plan report PDFs and the screenshots you attached to messages.
Kept, because Indian law requires it: your KYC records, the record of transactions and orders we facilitated, your signed advisory agreement, the risk profile, plans and advice we gave you and your decisions on them, your AI chat and support conversations, the Account Aggregator consents we relied on, the compliance audit trail, and the record of your consents and of this deletion request — for 5 years (PMLA s.12(3)/(4); SEBI (Investment Advisers) Regulations reg. 19(2); DPDP Act 2023). Conversations and plan details are cleared from our live systems and kept only in a sealed archive. Our fee and payment records — our books of account — are kept for 8 financial years (Companies Act s.128(5)). Nothing is kept for longer than the law requires. These records are removed from the app and are accessible only to our compliance team, or to a regulator or court. They are never used for marketing, analytics or profiling.
The full detail — including the specific statute behind each retained record — is in the Account & Data Deletion Policy.
6. Questions or complaints
Grievance Officer: Neha Kumari, Grievance Officer · neha.k@zenaratechnologies.com
Principal Officer: Praveen Kumar Murarishetti · Praveen.m@zenaratechnologies.com
Compliance Officer: Sudhir Kumar Addanki · sudhir.a@zenaratechnologies.com
Privacy / data protection: privacy@zenaratechnologies.com
General support: support@zenaratechnologies.com
If we do not resolve your complaint, you may escalate to the Data Protection Board of India under the DPDP Act, 2023.