Terms of Service

Version 2.0 · Effective 13 July 2026 · adwizr, operated by Zenara Technologies Private Limited · SEBI RIA INA000022774

These terms are the agreement between you and Zenara for your use of adwizr. Please read clause 6 (risk) and clause 12 (closing your account) carefully — they are the ones that most affect your money.

1. Acceptance

• By creating an account or using adwizr, you agree to these Terms and to our Privacy Policy.
• If you do not agree, do not use the app.
• We may update these Terms. Material changes will be notified in the app, and continued use afterwards constitutes acceptance.
• Investment advisory services are additionally governed by the advisory agreement you sign in the app. Where that agreement conflicts with these Terms in relation to advice, the advisory agreement prevails.

2. Eligibility

• You must be at least 18 years old and a resident Indian to use the investment features.
• You must have a valid PAN and complete KYC as required by SEBI and the RBI.
• You must give us accurate, current and complete information. Advice built on wrong inputs will be wrong, and that consequence is yours.
• The account is personal to you. Do not share it; keep your device and credentials secure.
• You are responsible for everything done through your account.

3. What we do

3.1 adwizr is operated by Zenara Technologies Private Limited, a SEBI Registered Non-Individual Investment Adviser — registration number INA000022774 (Certificate of Registration no. 1343). adwizr provides financial planning, goal tracking, portfolio analysis and investment advice.

Registered office: 27/402, 4th Cross, R.K. Garden, N.B. Road, Gowri AP, Mathikere, Bangalore North, Bangalore - 560054, Karnataka (RoC-Bangalore).

3.2 Advice is non-discretionary. We recommend; you decide. We never buy, sell or switch anything without your explicit instruction, and we have no authority to operate your account or trade on your behalf.

3.3 Execution. Mutual fund orders you place are routed to BSE STAR MF. We facilitate execution; we are not the counterparty, the custodian or the registrar. Your units are held with the AMC and its registrar, not with us.

3.4 Direct plans. We offer direct mutual fund plans and earn no distribution commission on your investments. We are paid by you, through the fees in clause 5.

3.5 Account Aggregator. Where you consent, we fetch your financial data through the RBI Account Aggregator framework. You may revoke that consent at any time from Account → Consents.

3.6 AI assistant. The in-app assistant is a convenience tool. Its output is informational, can be wrong, and is not personalised investment advice unless presented to you as a formal recommendation within the advisory flow. Do not act on it alone.

We do not use a single AI model. The assistant's answers may be generated by DeepSeek, whose processing takes place in China, or by OpenAI or Anthropic (Claude), whose processing takes place in the United States; which one handles a given request depends on which model suits the task, and we may change that at any time. If you use the voice features, your speech is processed by ElevenLabs in the United States. AI features are off until you permit them: continuing at sign-in is that permission — the sign-in screen states it and links to the disclosure — and you can withdraw at any time in Settings → Consents, with the rest of adwizr working normally either way. Whichever provider handles the request, the same rules apply — your direct identifiers (name, mobile, email, PAN, Aadhaar, account and folio numbers) are removed before any request leaves our servers, amounts, goals and dates are not, and no provider may train on your data, sell it or pass it on. See Privacy Policy section 4.3 for the full description and the complete list of providers.

3.7 Availability. The service depends on third parties (KYC agencies, Account Aggregators, exchanges, banks, payment systems). Their outages become ours. We do not guarantee uninterrupted availability.

4. Your obligations

• Give us accurate and complete information about your finances, and keep it current.
• Review your plan periodically, and after any significant life event.
• Complete and maintain your KYC and risk profile as required.
• Do not use adwizr for money laundering, fraud, or any unlawful purpose.
• Do not reverse-engineer, scrape, overload, probe or disrupt the service.
• Do not impersonate anyone, and do not add a family member's data unless you are entitled to.

5. Fees and charges

• Applicable advisory fees are shown in the app before you confirm. You will never be charged an advisory fee you have not seen and accepted.
• Fees buy advisory and planning services. They are not a payment for investment returns, and they are payable whether your investments rise or fall.
• Statutory charges (stamp duty, taxes, exchange levies) and third-party fees are passed through at cost.
• Unless expressly stated otherwise, fees already paid are not refundable for the unexpired period on account closure.

7. Conflicts of interest

We earn no commission from asset managers on your investments, and we recommend direct plans. Our revenue comes from the fees you pay us. Where any material conflict of interest arises, we will disclose it to you.

8. Third-party services

adwizr depends on regulated third parties — BSE STAR MF, Account Aggregators, KYC Registration Agencies, eSign and payment providers, and your bank. Their terms govern their services. We are not responsible for their acts, omissions, outages or errors, though we will help you pursue an issue where we reasonably can.

9. Intellectual property

adwizr, its content, design and the models behind it are owned by Zenara. You receive a personal, limited, non-transferable, revocable licence to use the app for your own financial planning. You may not copy, resell, redistribute it, or build a competing product from it.

Your data remains yours. You may export it at any time from Account → Export My Data.

10. Communications

By creating an account you agree to receive service communications — OTPs, transaction confirmations, and plan/portfolio alerts. These are part of the service and cannot be switched off while your account is open. Marketing communications are separate, require your consent, and can be withdrawn at any time from Account → Consents.

11. Suspension and termination by us

We may suspend or terminate your account if you breach these Terms, if we are required to by law or a regulator, if we reasonably suspect fraud or money laundering, or if we cease to offer the service. Where we lawfully can, we will give you notice and a fair opportunity to deal with your investments in an orderly way.

12. Closing your account

You may delete your account at any time from Account → Delete Account in the app. There is a 30-day grace period in which you can cancel; after that your personal data is permanently erased.

Deleting your adwizr account does not:

• sell, redeem or transfer your investments — units you own remain yours, held at the AMC and its registrar;
• automatically cancel an active SIP or NACH mandate. A live mandate can keep debiting your bank account after your account is gone. Cancel active SIPs before you delete.

Certain records must be retained after closure — KYC, transactions, your advisory agreement and consent records for 5 years (PMLA s.12(3)/(4); SEBI (IA) reg. 19(2)), and our fee/payment books of account for 8 financial years (Companies Act s.128(5)). The specifics are in the Account & Data Deletion Policy, which forms part of these Terms.

13. Limitation of liability

To the fullest extent permitted by law, Zenara is not liable for:

• investment losses, or the failure of any investment to meet a projection or a goal;
• losses arising from information you gave us that was inaccurate, incomplete or out of date;
• losses arising from your own investment decisions;
• outages, errors or delays caused by third parties (exchanges, banks, Account Aggregators, KYC agencies, payment systems);
• indirect, incidental, special or consequential loss, or loss of profit or opportunity.

Nothing here excludes liability that cannot lawfully be excluded — including liability for fraud, or for our own wilful misconduct or gross negligence.

14. Indemnity

You agree to indemnify Zenara against claims, losses and costs arising from your breach of these Terms, your unlawful use of the service, or your submission of another person's data without being entitled to do so.

15. Grievance redressal

We take complaints seriously and we publish the whole escalation path, not just an inbox.

The Grievance Officer is the officer named in our Privacy Policy. The Principal Officer and the Compliance Officer are the officers designated under the SEBI (Investment Advisers) Regulations, 2013 for registration INA000022774. For voice contact on any of these, use our company line +91 82967 32984.

Our service levels. We acknowledge any complaint or rights request within 1 business day and resolve it within 30 days. We keep records of complaints and their resolution for 5 years, as SEBI requires.

16. Force majeure

We are not liable for failure to perform caused by events beyond our reasonable control — including exchange or banking system failures, network outages, regulatory action, natural disasters or civil disruption.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

18. Severability

If any provision of these Terms is held unenforceable, the remainder stays in force.